How to order:

A User may be considered fraudulent or loss to business due to fraudulent activity if any of the following scenarios are met:

• Users doesn’t reply to the payment verification mail sent by Mirrorme
  • Users fails to produce adequate documents during the payment details verificationMisuse of another users’s phone/emailUsers uses invalid address, email and phone no.Overuse of a voucher codeUse of a special voucher not tagged to the email ID used.Users returns the wrong productUsers refuses to pay for an orderUsers involved in the snatch and run of any orderMiscellaneous activities conducted with the sole intention to cause loss to business/revenue to MirrormeUser with excessive returns
  • Repeated request for monetary compensation for fake/used order
• Mirrorme may cancel any order that classify as ‘Bulk Orders’/’Fraud orders’ under certain criteria at any stage of the product delivery. An order can be classified as ‘Bulk Order’/’Fraud Order’ if it meets with the below mentioned criteria, and any additional criteria as defined by Mirrorme.
  • Products ordered are not for self-consumption but for commercial resale
  • Multiple orders placed for same product at the same address, depending on the product category.
  • Bulk quantity of the same product ordered
  • Invalid address given in order details
  • Any malpractice used to place the order
  • Any promotional voucher used for placing the ‘Bulk Order’ may not be refunded
  • Any order paced using a technological glitch/loophole.

• You shall not use the Platform for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company and interrupt or causes to interrupt, damages the use by other Users of  Mirrorme.
• You shall not use any false e-mail address, impersonates any person or entity, or otherwise misleads Mirrorme by sharing multiple address and phone numbers or transacting with malafide intentions.
• You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve Our right to bar any such activity.
• You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password “mining” or any other illegitimate means.
• You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity
• Mirrorme may unilaterally terminate Your account on any event as mentioned in the Terms Of Use under the point no. 4. User Conduct and Rules on the Platform. Any Mirrorme credits earned as goodwill compensation, earned via loyalty or referral program or promotional campaigns or earned through gift cards purchased on other platforms will be forfeited in such case.
• seller (Buyer) reserves the right to use any of the payment option provided by Mirrorme for the purchase of its goods and services. Mirrorme does not hold any responsibility for the payment failures accruing by the users payment interface. It is the sole responsibility of the buyer to ensure the payment has reached our account for completing the purchase transaction. 
• Mirrorme does not charge any additional fee as transaction charges or commission from the buyer for processing the payment involved in completing the order.Mirrorme does only bill the buyer only the amount mentioned in the product pricing section which also includes taxes and delivery charges Etc.

Payment:

• You, as a Buyer, understand that upon initiating a Transaction You are entering into a legally binding and enforceable contract with the Seller to purchase the products and /or services from Mirrorme using the Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to Mirrorme using Payment Facility.
• You, as a Buyer, may agree with Mirrorme through electronic communication and electronic records and using the automated features as may be provided by Payment Facility on any extension / increase in the Dispatch and/or Delivery time and the Transaction shall stand amended to such extent. Any such extension / increase of Dispatch / Delivery time or subsequent novation / variation of the Transaction should be in compliance with Payment Facility Rules and Policies.
• You, as a Buyer, shall electronically notify Payment Facility using the appropriate Mirrorme features immediately upon Delivery or non-Delivery within the time period as provided in Policies. Non notification by You of Delivery or non-Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction. In case of Cash On Delivery transactions, Buyer is not required to confirm the receipt of products or services.
• You, as a Buyer, shall be entitled to claim a refund of the Transaction Price (as Your sole and exclusive remedy) in case You do not receive the Delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is earlier. In case you do not raise a refund claim using Platform features within the stipulated time than this would make you ineligible for a refund.
• You, as a Buyer, understand that the Payment Facility may not be available in full or in part for certain category of products and/or services and/or Transactions as mentioned in the Policies and hence You may not be entitled to a refund in respect of the Transactions for those products and /or services.
• Except for Cash On Delivery transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received, or through any other method available on the Platform, as chosen by You.

For Cash On Delivery transactions, refunds, if any, will be made via electronic payment transfers.

• Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.
• For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).
• Refunds may be supported for select banks. Where a bank is not supported for processing refunds, You will be required to share alternate bank account details with us for processing the refund.
• Refund shall be conditional and shall be with recourse available to Mirrorme in case of any misuse by Buyer.
  • We may also request you for additional documents for verification.
• Refund shall be subject to Buyer complying with Policies.
  • Mirrorme reserves the right to impose limits on the number of Transactions or Transaction Price which Mirrorme may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment.
  • Aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit.
• Mirrorme reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with Mirrorme or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.
• Mirrorme may do such checks as it deems fit before approving the receipt of/Buyers commitment to pay (for Cash On Delivery transactions) Transaction Price from the Buyer for security or other reasons at the discretion of Mirrorme. As a result of such check if  Mirrorme is not satisfied with the creditability of the
• Buyer or genuineness of the Transaction or other reasons at its sole discretion, Mirrorme shall have the right to reject the receipt of / Buyers commitment to pay Transaction Price. For avoidance of doubt, it is hereby clarified that the ‘Cash on Delivery’ feature for payment may be disabled for certain account users, at the sole discretion of Mirrorme.
• Mirrorme may delay notifying the payment confirmation and delay the dispatch of goods to the buyer,  ifMirrorme deems suspicious or for Buyers conducting high transaction volumes to ensure safety of the Transaction and Transaction Price.
• In addition, Mirrorme may hold Transaction Price and Mirrorme may not Dispatch the goods or remit Transaction Price to law enforcement officials (instead of refunding the same to Buyer) at the request of law enforcement officials or in the event the Buyer is engaged in any form of illegal activity.
• The Buyer shall acknowledge that Mirrorme will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond control of Mirrorme.

Compliance with Laws:

As required by applicable law, if the Customer makes a purchase of an amount equal to or above INR 2 00 000.00, the Customer will be required to upload a scanned copy of his/her PAN card on the Platform, within 4 days of making the purchase, failing which, the purchase made by the Customer will be cancelled.

The requirement to submit the PAN card arises only once and if it has been submitted once by the Customer, it need not be submitted again. The order of the Customer shall stand cancelled if there is a discrepancy between the name of the Customer and the name on the PAN Card.

Buyer  shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act.

Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility in Mirrorme Platform.

Buyer’s arrangement with Issuing Bank:

• All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.
• All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank